ROCK problem after internet radio stopped abruptly

Support
22

Hi @hk6230 ----- Thank you for touching base with me! Just to verify, when you ran the ping test, did you notice internet radio stoppages ?

-Eric

23

Hi Eric, yes the radio stopped but the ping access time is ranging from 2ms to 35 ms. Iā€™m not sure what I would need to keep notice on the ping test while radio is playing.

1 Like
24

Hi @hk6230 ----- Thank you for touching base with me. I would to kindly ask you to please run the ping test once more and share the output of the terminal window with me via PM so I can see the results of the test.

Tip: While streaming internet radio via ROON, I would recommend leaving the terminal open in the ā€œforegroundā€.

-Eric

25

Hi Eric, Iā€™m travelling again, and would submit the results by Monday to you. And yes, I do make the terminal stay on the foreground.

Gary

1 Like
26

Thanks @hk6230, I will be on the look out for your follow up!

-Eric

27

Hi Eric,

There is a small change in the Roon/ROCK behavior. ROCK is now running on OS 1.0b148, Core is 1.3b262. Now, internet radio will still stop playing after awhile, but I can stop and restart playing. Previously, I have to restart the RoonServer. I have done the ping test, and results show 186 transmission, 186 received, 0 failure.

Gary

28

BTW, using Bluesound Node 2 playing the same radio channel, it will also break (stop) but music will continue playing.

29

Hi @hk6230 ----- Thank you for touching base with me, itā€™s good to hear from you.

Moving forward, just to clarify, with Roon removed from the equation and using the Bluesound Node 2, you are still experiencing the same behavior?

-Eric

30

Hi Eric, yes the radio channel will stop, but after a few seconds, the music resumes.

Gary

31

Hi @hk6230 ----- Thank you for the follow up and the clarification.

Moving forward, if this behavior is occurring outside of our application, I must be firm when I say this has to be related to some kind kind of network issue occurring in your setup. The two places I would STRONGLY recommend investigating are the following:

  1. TL-SG108E Gigabits Easy Smart Switch
  • Did you experiment with enabling flow control on this device or give the link that Geoff posted a read?
  1. The ISP provided Zyxel PMG5318-B20B router.
  • I would be hesitant to put 100% confidence in ISP provided gear, as we have seen users run into issues with these devices in the past. A good 802.11ac router as suggested here should be up to the task.

-Eric

32

Hi Eric,

Yes I have enabled flow control and no help there. I have tried using WiFi and same problem persists.

And yes, the isp router could be the main cause and/or my building internet connection could be faulty, or both. My isp provider is looking the problem now. Hopefully something good will present itself soon.

Itā€™s an annoying problem, but Iā€™m not pulling my hair out over it. For now, I will just use node 2 for my radio needs.

Thanks for looking into the problem.

Cheers.

Gary