ROCK running very slowly [resolved: slow dns]

Support
#1

I’ve just switched over from a 2015 Mac Mini running core to an Intel NUC but it seems to be very slow in loading albums or searching tidal and playing albums or radio streams.

I backed up the Mac Mini roon using the backup option in settings
Installed ROCK
Copied over ffmpeg file
Setup and signed into account
Installed updates
Restored backup from network location
Rebooted

Intel NUC6i3SYH - Sandisk 128 GB SSD - 8GB Crucial DDR4 RAM

(I only have around 900 albums and mainly use Tidal so didn’t see the need for an i5 or i7 CPU)

Network is connected by ethernet and all my music is on a NAS (QNAP TS251+ 8GB RAM)

It sometimes takes up to 30 seconds to load the Tidal “whats new” or “rising” pages and playing songs takes 6 seconds (Tidal, network or radio streams)

Switching to the overview takes somewhere between 10 - 30 seconds to load.

#2

Hi

Has the audio analysis finished yet. I found mine was quite slow until the analysis was done.

I have a 5i5 nuc running ROCK with a bigger library and both Tidal and the Overview come up in around a second so there’s definitely something strange here if it’s not the analysis. The 6i3 and 5i5 are pretty similar in spec so it should be much quicker.

Cheers

Chris

#3

Yes the analysis has finished, it’s now watching for new files.

Tried it from the ipad app and android phone this morning and I’m getting the same results.

Just now it took 17 seconds to load the overview when switching from internet radio.

#4

Do you experience this slowness only with TIDAL content?

#5

Switching between screens takes up to 30 secs, playing songs via Tidal or internet radio takes around 6 secs to start but playing music from my NAS is almost immediate if I’ve played them before, otherwise 6 secs.

#6

something is very wrong here… what’s your network look like?

Also, did you touch any library settings or do any imports?

is that 17 seconds while seeing the bouncing jelly fish icon or 17 seconds before app is responsive? what roon remote are you using?

let’s focus on loading album details screens for albums that are non-tidal… if you see anything more than 1s there, we have a simpler test case… tidal is just complicating stuff here so lets not test that. overview is a massive data screen, so lets not include that in the diagnosis either.

#7

I recall having similar issues and recall it was DNS related. I was using Fixed IP too

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#8

Network is all on a Cisco 2960x with an Untangle appliance on the edge (VirginMedia 200MB WAN connection)

I restored from a backup after installing ROCK.

Yes 17 secs with the bouncing jelly fish, the app is responsive so it doesn’t seem to be a local problem.

The app is on a brand new 2017 Macbook pro

image.jpg1168×640 179 KB

Loading of albums that are on my NAS load very quickly and I can scroll across very quickly with little to no lag.

#9

I’m using opendns for my DNS resolving

Have just changed the ROCK and app to use google 8.8.8.8 and Tidal is now running quick again so must be slow responses from opendns (or them validating)

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#12

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