ROCK unable to connect to Tidal and Live Radio after update or router change (ref#H7KLWI)

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

ROCK doesn’t connect to live radio and Tidal

I encountered today some troubles with my ROCK PC. I can connect to Roon and my local music but not to Tidal or Live radios. I don’t know if it’s linked to the last update or my new router.
Everything was working fine yesterday.
I already tried to reinstall ROCK operating system and these :
https://help.roonlabs.com/portal/en/kb/articles/connectivity-issues-after-updating-to-build-1382
https://help.roonlabs.com/portal/en/kb/articles/faq-what-does-dns-mean-how-do-i-change-my-dns-settings

Describe your network setup

Roon Core Machine

Mini PC from BKIPC
CPU Intel N100
RAM: 8GB
M2 - 250Go
Networking Gear & Setup Details

Router Model: Sagem 5688b
Roon Core Machine connected via Ethernet

Issue resolved - I changed ROCK IP, 1.0 wasn’t working, works with 1.1, 1.2, 1.3, etc.

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