Roon 1.1 Start problems

Support
1

Roon 1.1 is installed on a Windows 8.1 64 bit PC. Music resides on NAS. Network: all cables.
I see start problems like: Roon cant be executed. Please wait until we have a solution.
Roon tries to start for up to some minutes and then terminates with above message.
After a couple of trials Roon eventually starts up.

2

Roon 1.1 crashed twice during the start procedure today.
Third attempt was successfull.

3

Hey @miklats – sorry for the slow response here. Are you stable now?

Let me know if you have any more issues and we’ll take a deeper look into it.

Thanks!

4

Hey @mike - Roon didnt start today anymore. It crashed during the start up process. I gave it some 20 trials.
Message is : Program cant be executed anymore. You will be contacted after the error has been resolved.
So yes, I need some help here.

Thanks!

5

Ok, I just sent you some instructions for sending us logs. Let me know when you’ve sent them and we’ll figure out what’s going on.

Thanks!

6

Sent you a Dropbox link with the requested file!

Thanks!