Roon 1.3 core crashing on mac mini after client connect [Resolved - Energy Saving Settings Were Adjusted]

Mike_Hayden · April 21, 2017, 3:14pm

My Roon core is crashes or exits regularly, usually after a new client connect. This does NOT happen every time I start up a new client on my iPhone or iPad, but is happening approximately once a day.

I have two logs where crashes occurred and note that both end with

04/21 06:18:54 Trace: [SOOD] Adding User IP 10.1.10.XX
04/21 06:18:54 Trace: [raat] [sood] Refreshing device list

I’d attach them here but .txt files don’t seem to be supported…so I include a larger chunk of one of them below.

I have not found any crash logs.

I do attach some screen shots with my configuration information.

04/20 10:30:44 Trace: [zoneplayer/raat] sync Bryston Ltd. BDP-1: realtime=63415633677054 rtt=1054us offset=1418013838us delta=425us drift=1553us in 60.1910445s (25.805ppm, 92.897ms/hr)
04/20 10:30:45 Trace: [prebuffer] status 960000/960000 (100%) @ 63/155 sec
04/20 10:30:46 Trace: [prebuffer] status 441000/441000 (100%) @ 46/224 sec
04/20 10:30:50 Trace: [prebuffer] status 960000/960000 (100%) @ 68/155 sec
04/20 10:30:52 Trace: [prebuffer] status 441000/441000 (100%) @ 51/224 sec
04/20 10:30:52 Info: [stats] 3834mb Virtual, 1069mb Physical, 388mb Managed, 65 Threads,  FDs 
04/20 10:30:53 Trace: [raat/audiosource] Sent 10000 packets, qdepth=0
04/20 10:30:55 Trace: [prebuffer] status 960000/960000 (100%) @ 73/155 sec
04/20 10:30:57 Trace: [prebuffer] status 441000/441000 (100%) @ 56/224 sec
04/20 10:31:00 Trace: [prebuffer] status 960000/960000 (100%) @ 78/155 sec
04/20 10:31:02 Trace: [prebuffer] status 441000/441000 (100%) @ 61/224 sec
04/20 10:31:03 Trace: [zoneplayer/raat] sync Bryston Ltd. BDP-1: realtime=114841953091894 rtt=523us offset=52826146396us delta=-94us drift=-9059us in 1052.8971195s (-8.605ppm, -30.976ms/hr)
04/20 10:31:06 Trace: [prebuffer] status 960000/960000 (100%) @ 84/155 sec
04/20 10:31:07 Info: [stats] 3854mb Virtual, 1088mb Physical, 426mb Managed, 65 Threads,  FDs 
04/20 10:31:07 Trace: [prebuffer] status 441000/441000 (100%) @ 67/224 sec
04/20 10:31:11 Trace: [prebuffer] status 960000/960000 (100%) @ 89/155 sec
04/20 10:31:12 Trace: [prebuffer] status 441000/441000 (100%) @ 72/224 sec
04/20 10:31:14 Trace: [zoneplayer/raat] sync Bryston Ltd. BDP-1: realtime=63445705162295 rtt=788us offset=1418014028us delta=-116us drift=1743us in 90.261301s (19.316ppm, 69.536ms/hr)
04/20 10:31:16 Trace: [prebuffer] status 960000/960000 (100%) @ 94/155 sec
04/20 10:31:17 Trace: [prebuffer] status 441000/441000 (100%) @ 77/224 sec
04/20 10:31:21 Trace: [prebuffer] status 960000/960000 (100%) @ 99/155 sec
04/20 10:31:22 Info: [stats] 3834mb Virtual, 1069mb Physical, 345mb Managed, 65 Threads,  FDs 
04/20 10:31:23 Trace: [prebuffer] status 441000/441000 (100%) @ 82/224 sec
04/20 10:31:25 Info: [brokerserver] Client connected: 10.1.10.22:49606
04/20 10:31:25 Trace: [SOOD] Adding User IP 10.1.10.22
04/20 10:31:25 Trace: [raat] [sood] Refreshing device list

eric · April 21, 2017, 3:39pm

Hi @Mike_Hayden ---- Thank you for the report and my apologies for the troubles here. To help me better evaluate this behavior you are reporting to us may I kindly ask you to please provide me with the following information:

I see you have started to list some of the details of your setup , can you please expand on your description as seen here.
Can you please briefly outline your network configuration/topology as well as providing insight into any networking hardware you are implementing in your setup.

-Eric

Mike_Hayden · April 21, 2017, 4:21pm

Music files are stored on an external USB drive attached to the Mac Mini. See attached.
Music collection is approx 900 GB, approx 27K tracks
Not sure what to give you re network; Mac Mini and BDP-1s are all wired to a 100baseT network that includes 3 switches and a business class Comcast cable modem. Clients on iPad/iPod connect via Apple Airport Extreme wifi.

Is there any other info you need?

eric · April 21, 2017, 7:43pm

Hi @Mike_Hayden ----- Thank you for the follow up and taking the time to answer my questions.

Moving forward, can you please verify the make/model of the switches and router being used in your setup. Furthermore, I know you mentioned that you have two sets of logs from when this crash occurred. Can you provide them to me in a dropbox download link?

-Eric

Mike_Hayden · April 21, 2017, 9:11pm

Linksys by Cisco EZXS16W EtherFast 10/100 16-Port Workgroup Switch
Linksys by Cisco EZXS55W EtherFast 10/100 5-Port Workgroup Switch
Cisco-Linksys EZXS88W EtherFast 10/100 8-Port Workgroup Switch

The cable modem is not accessible to me (I’m handicapped and can’t deal with the rack installation where it resides). However I procured the attached; hopefully that’s enough.

I’ve not given someone a DropBox link before; if this doesn’t work tell me how to email the logs to you:

eric · April 22, 2017, 1:37pm

Hi @Mike_Hayden ---- Thank you for the follow up and providing me with the requested information/logs. Confirming that everything has been received and is in our queue for evaluation.

Moving forward, I would like to try (if possible) to also capture logs from one of your remote devices after this behavior occurs. I am going to be contacting you via PM with further instructions.

-Eric