Roon 1.7 build 521 -- Help! My Roon Remote Controls doesn't work any longer!

[noris]

Hi @Goran_Nireus,

Thank you for the additional info!

With “not working” I mean that I can connect to the core, but as soon as I’m connected and the main screen appears the Android version freezes

We are aware of this behavior on Android and are working towards a resolution, please see the following thread for any status updates:

Under Investigation --- App freezing on older Android devices with Adreno 300-series GPUs (Updated 02/25/2020)

Our team has been hard at work gathering data and doing internal testing on this issue and we wanted to provide everyone with an update: In our recent releases we’ve been working toward improving Roon’s graphical capabilities, and unfortunately these changes appear to be causing issues on some older Android devices with certain Adreno 300-series GPUs. Our QA team (and our alpha testers) test with a wide variety of devices, but unfortunately the device that we use to test this GPU family happens…

Windows version says “not responding” ( see screenshots).

I followed your instructions for the Windows version and let it build up a new database, but the behavior is still the same.

This seems a bit different than the Android issue. I suggest we take a look at your Roon and Windows Event Viewer logs, can you please provide a set of these? Instructions are as follows:

Roon Logs can be retrieved using these instructions, please be sure to send the ones from the Remote and not the Core.

Event Viewer:

1. Press Win + R and type eventvwr.msc

2. Press OK – this should open Event Viewer window

3. From the left sidebar go to Windows Logs > Application

4. Right click on the Application subsection and pick Filter Current Log... from the context menu
   

   

5. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
   

   

6. Right click on the Application subsection again and pick Save filtered log file as.. from the context menu

7. Enter the log file name, for e.g. Roon_USERNAME , and press Save

8. Upload the Event Viewer logs to our diagnostics servers, information has been sent via private message