Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
Since the 1.7 update Roon is not stable. It continuously crashes (“not responding”) whilst trying to navigate. This is occurring every minute of use and I always need to reboot the program.
It’s turn into an endless cycle of rebooting. I’ve uninstalled the program and reinstalled and I feel it’s even worse.
Please let me know what’s required to remedy this issue as it’s become unusable.
Ran the driver assistant and my system is up to date. My library is large. 12 TB’s. I’ve already uninstalled the program and then did a fresh install. Isn’t that the same function as the movement of the database? If not I can go ahead and do that.
We took a look over logs, but it looks like there is not much information contained in them, Roon appears to be working as expected until this issue arises and there is no further details after the behavior starts.
It would be useful if we could take a look at the Windows Event viewer logs next time this issue occurs, can you please use these instructions to generate a report and note the exact local time + date the issue occured?
Press Win + R and type eventvwr.msc
Press OK – this should open Event Viewer window
From the left sidebar go to Windows Logs > Application
Right click on the Application subsection and pick Filter Current Log... from the context menu
I appreciate your patience while I had a chance to consult with the QA team regarding this issue.
We have taken a look at the Windows Event viewer logs gathered, but unfortunately there is not much information there regarding the behavior you’re experiencing. I suggest doing some general troubleshooting in order to identify the issue:
Can you please set your current database aside again using the instructions John provided above?
Set up Roon as fresh install, with no storage locations that it is watching
Try adding only a streaming service (TIDAL/Qobuz) to Roon with no local content for the time being
Verify if Roon is stable in this configuration for a day or two and let us know the results
Also, there are a few clarification questions which might help narrow down this behavior even further:
What version of Windows is the PC running (including build number)? You can find this information by opening up “System Information” in the start menu.
Are you .NET drivers up to date? You can download the newest .NET drivers from Microsoft here:
Thanks for confirming the system is stable with no attached storage.
You mentioned that this issue started occurring when Roon was scanning your storage locations previously, do you recall which of your storage locations it was scanning when the behavior occurred?
I think it’s best if we try adding one storage location at a time to see if it triggers the behavior to re-occur, can you try adding watched locations back one by one and let me know if the system still remains stable?
I would let the Roon complete the scanning/analysis process for each location to try and identify the problematic one, you can tell when Roon has completed the import by checking the “activity spinner” in the top right-hand corner:
The analysis status should be listed in Roon Settings -> Library. If you are able to identify a problematic media share please do let me know and provide more info regarding it. Thanks!