After updating the new(Build 1105) software, I can’t access all music files in my Nucleus Internal Storage. And Roon APP is always reading but can’t show any music. Can I have the previous version file to install in my PC and Nucleus? Thanks
Did you also try rebooting your router and any other network equipment?
If not try then it’s worth a go as typically this Tidal error is related to network connectivity.
Also worth trying:
Remove the Tidal account from Roon
Reboot the Nucleus
Create the Tidal account in Roon again
If neither of those work, then I think it’s time for Roon to take a look at your log files.
For the music files on the internal SSD, I’m assuming your Nucleus was fitted with a second SSD.
Let’s check if Roon is pointing to it, if you go to Settings → Storage it should be listed a a watch folder.
Can you post a screenshot of this page, a that will also help Roon’s support team.
Thanks for that, it looks ok to me. I’m sure you have done this already, but as a test are you able to see your music files on that internal SSD via the network share? Just wondering if the disk and it’s content are ok.
Roon do not support reverting to an earlier version, but I doubt that’s the issue here there are hundreds of people using B1107.
More likely either a problem with the Roon Database and/or a hardware issue.
You could try restoring a recent DB backup, however, before doing so make a new backup of the DB so you know you can restore back to this state if needed.
After that, I’m unfortunately out of ideas and we are back to having Roon’s @support look at this for you.
Thanks for the prompt reply. I can see all my music files in \nucleus\Data\Storage\InternalStorage\Roon Imports.
Unfortunately, I don’t have a DB backup. I started using Nucleus a week ago. I think the problem may not only on DB. I can’t access my music folder on my PC in Roon app and can’t use any speaker of my PC. Hope @benjamin can help on this asap. Thanks!
What is curious about your Settings > Storage screenshot is that there is only the message “Watching for new files in real time”. There should be a count of the total number of files that the Core has imported as well.
Can you click on the “3 dots” menu and force a rescan? Any difference?
It looks like your Roon library was messed up. Do you take Settings==>Backups? If you do, and assuming you were on a recent Build when the Backup was taken, didn’t you get a message complaining about a corrupted library?
If you take Backups and you didn’t get a library corrupted message then the Backup logic still has problems.