I don’t have many thoughts right now, and, I could compose a list of grievances, but, a lot of my own issues are similar, and, others have done it far more eloquently.
I think my main concern here boils down to user choice. You have worked diligently to build a flexible and expansive platform, yet, you actually offer your users very little of this flexibility. I know you at Roon genuinely hate this debate, and it’s been raging here since day one, but, maybe it always comes up for a reason?
Were this software offered for free, I could see the justification for pushing a seemingly endless number of apparently arbitrary design choices on the user. Unfortunately, in the case of Roon, you have paying customers, which, in my view, places you in a different category altogether. There’s now a certain expectation of accountability to your userbase, at the very least in term of customization and access to those levers of flexibility.
And yet, seemingly, one of the sole choices the user is actually given, in fact, is whether or not to use Roon. You like it? Fine…You don’t? Use something else.
Is this truly what your brain trust feels is the best way of broadening your appeal? More clicking for less options?
Certainly, you’ll never please all. You’ll bleed yourself dry should you ever try, however, perhaps you would be well-advised to broaden the beta-testing group beyond your friends/family/most ardent Roon supporters. Cheerleaders in life are wonderful, they keep us getting out of bed in the morning, but, we can not always count on them to be the most objective observers, either.
Others may not agree with me, and, that’s OK. I’m not attacking the great folks of Roon…In fact, quite the contrary. We’re all here because we love music, first and foremost, and, no matter whether you were here on day one, or just started a trial this morning, we’ve all seen something special with Roon, and, we only want more to see the same.