Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
On wired ethernet except for iPad
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Roon Nucleus Plus connected via HDMI to Bryston SP-4 Surround Processor
Description Of Issue
Completely out of the blue Roon 1.8 Build 778 froze on my desktop computer. I have rebooted the computer a number of times and reinstalled the app to no avail. I also made sure Windows 10 is up to date.
Furthermore, I have rebooted the Nucleus Plus a couple of times. Roon 1.8 Build 778 works on my iPad but not on my desktop.
I did not have any of these types of problems until Roon 1.8.
Please help. I am out of ideas as to what to do to solve this problem.
FWIW, I reactivated my Windows 10 Lenovo Thinkpad and it worked alright. Nothing else I have tried with the desktop has worked. I hope you will be able to get some idea of the problem from the logs that I sent you.
Also, here is a screenshot of the frozen screen. The Roon logo only vibrates for about a second and then freezes.
Thank you for sending the logs over and for your patience here while we’ve had a chance to review them.
Looking over logs, there are unfortunately not many clues, we may need to get Windows Event Viewer logs for more info, but before we do this can I please ask that you set your Roon installation on the Windows PC aside and try with a completely fresh install?
I assume that by “Connect to existing Nucleus database”, you mean that I should do a “Restore” from the Z backup hard drive that I have attached to the Nucleus Plus. This is the drive that contains the backup of the Metadata (i.e. Cataloguing data) for Roon.