Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Ayre QB-9 USB
Description Of Issue
Since installing 1.8, playback often stops and Roon is very slow to reconnect on my iPad. This behavior seems limited to new albums I’ve loaded from Qobuz. I think it has never happened with my own rips/downloads, maybe not with Qobuz albums loaded before 1.8 was installed. This has happened about 10 times now.
Reinstallng Roon Remote on the iPad seemed to help some. After 4-5 attempts, it finally played a certain entire Qobuz album without issue. But playback stops randomly when Roon is in radio mode, once or twice every day.
Comcast (blech) ISP, speedtest reports 200 Mb download speed. Netgear R6250 wifi router connected to a PC, photovoltaic array communicator, solar thermal controller, and a Netgear hub in my listening room. The hub has the ROCK NUC, a rarely used PC, and my work PC while I’m telecommuting. Oh, sometimes I connect my iPad to ethernet when I have the wifi turned off.
The only thing different since I started using Roon in 2018 is my work PC but I’ve had that for months whereas the Roon crashes have only happened since 1.8 was released. These crashes seem to mostly happen when using Qobuz but maybe that is more a reflection of how often I use Qobuz? FWIW, after the crashes last night I did play several downloads/rips without issue. And I’ve been listening to Qobuz for nearly one hour this morning without issue.
Thanks for the reply. Yes, iPad loses connection and is really slow to reconnect. In fact, I usually turn off the Roon app (by swiping up on the iPad) and restart the app.
I will go the the web UI next time it happens and take a screenshot.
I notice that the Roon Server is showing as “Not Running”. This could be the cause of your problems.
Can you try reinstalling the Operating System by clicking the Reinstall button on the Web Administration Page?
Reinstalling the operating system will not affect your settings or your Roon Database, but it has been known to fix this issue of the Roon Server not starting.
Current crash, second today, the web UI took a couple of minutes to load. Is that diagnostic of anything? Is the Roon Server Software on the ROCK or iPad?
Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.
If you are still seeing this issue occur, can we please ask that you use these instructions to submit a log set after the issue occurs? Any questions, just let us know, thanks!