Roon Core Machine
Dell T3610
xeon e3-1270v6 @3.80ghz
64 Bit, 32gb ram
Networking Gear & Setup Details
Hardwired network
Connected Audio Devices
Just PC for now
Library Size
10,000 tracks?
Description of Issue
Windows 10. Latest build. Roon 1.8 Roon won’t launch. I click the icon and nothing happens. I have Norton 360 and added ROON and RAATSERVER to program exceptions. Nothing.
Have you searched the forum for ‘Norton’? Seems to making a name for itself unfortunately where Roon is concerned.
I did and added ROON to program exceptions. I also updated Norton to latest version.
dylan
(Dylan Caudill)
Split this topic
July 26, 2021, 8:35pm
4
dylan
(Dylan Caudill)
July 26, 2021, 8:37pm
5
Hi @Mike_Drumm
Please try each of these steps, and try to launch Roon after each.
Reboot the Windows machine
Disable Norton and Windows Defender Firewall (along with any other AV/Firewall) — If there is any change after doing so please let us know!
Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
Download .NET Framework and reinstall it
Next Steps
If none of the above helps, please use these instructions to send us Roon logs from the device.
We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:
Press Win + R and type eventvwr.msc
Press OK – this should open Event Viewer window
From the left sidebar go to Windows Logs > Application
Right click on the Application subsection and pick Filter Current Log… from the context menu
On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
Right click on the Application subsection again and pick Save filtered log file as… from the context menu
Enter the log file name, for e.g. Roon_USERNAME , and press Save
None of the steps worked for me. Here are my logs:
dylan:
Roon_
Here are the Windows logs