Roon 2.0 (build 1148) production. There was an error

Support
1

This has been happening since the Fluency update was announced.

  1. Roon will not update per the error message above
  2. I have auto updates on. Roon never autoupdates that I can tell. I still have accept the update
  3. The message “Read the Change Log” provides no trouble shooting that I can see?

John

4

Hi @Family_Cross ,

I have converted your message to a #support post. Can you please try to create a Backup of your Roon database and then try to manually install the latest Roon version from our Downloads page on top of the current install?

6

I’ve been able to do the update. Roon seems to be working. Roon Arc test says it is ready. On mobile, all I am getting is “Poor Connection?”

7

Hi @Family_Cross ,

Do you get the same error when on WiFi and Cellular? Are you able to eventually click on Retry and get ARC working or does it not work at all?

I’m not seeing any ARC logging info for your account, so you may want to try to delete the ARC app and reinstall the latest version from your phone’s app store and see if that helps.

8

Noris, I skipped to the “delete and re-install Roon ARC” instruction, as this is what worked last time. It has worked. I think it is somewhat strange as it appears the Roon ARC version downloaded from the app store is the same as I had installed (IoS). Anyway, it works. Thank you.

Roon ARC 1.0.36
Build 177

1 Like
9

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.