Roon 2.0 compatibility issue with device (ref#894124)

[gennady_rozhansky]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

This device not compitable with Roon 2.0

Describe your network setup

everithing working exept Roon

[Suedkiez (Just a fellow user like you)]

@gennady_rozhansky

This device not compitable with Roon 2.0

What’s your device?

[gennady_rozhansky]

Dell xps 8950

[Suedkiez (Just a fellow user like you)]

I suppose you see this message?

Then you probably have Compatibility Mode enabled for the Roon.exe. Turn it off. See this post for instructions:

Windows Error message 'This device is not compatible with Roon 2.0' after updating to version 2.0.16 [Fix: Turn off Windows Compatibility mode for Roon.exe]

Look at the Properties of Roon.exe and check the Compatibility tab. The Roon.exe program will usually be found in C:\Users\<username>\AppData\Local\Roon\Application. For example: [image]

To turn it off, uncheck the highlighted setting:

[benjamin]

Hey @gennady_rozhansky,

Thanks for writing in and for sharing your report! @Suedkiez is spot on correct with their above response - please let us know if this helps you with your issues.

[Suedkiez (Just a fellow user like you)]

@benjamin, perhaps in a future version this URL in the message could point to a page that actually explains the solution? It points to the generic help landing page but as far as I can tell there is nothing there that explains it. Thx

[gennady_rozhansky]

Tried both ways on and off , still see the same message. It working beautifully on 1.8 no issues. Thanks for fas response.

[Suedkiez (Just a fellow user like you)]

Off is the only way that is expected to work. Was it checked or not when you looked?

If it doesn’t work, official support will be back to help out.

[gennady_rozhansky]

Since no mobility and no use of ARC, what I’m really missing with 2.0 update?

[Suedkiez (Just a fellow user like you)]

All ongoing updates, some of which may become necessary as Windows evolves. Anyway, 1.8 has been retired by Roon and isn’t available anymore. This machine seems pretty modern and runs Windows 11, so there is no reason why it shouldn’t work with 2.0.

[gennady_rozhansky]

Like per above tried with off, got same message not compatible with 2.0. Back to 1.8 works great.

[gennady_rozhansky]

Agree with your statement, however the issue remains…

[noris]

Hi @gennady_rozhansky,

Are you making use of any external display adapters or hubs? In the past, those have sometimes caused the OpenGL issue.

If you can access the Roon/Logs & RoonServer/Logs and upload a set of the failing startup we can investigate further:

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

[gennady_rozhansky]

Don’t know what you mean by external display adapters or hubs. Thanks Noris

[Suedkiez (Just a fellow user like you)]

Something like this, an external adapter to connect monitors (or other devices) to:

[gennady_rozhansky]

Nope. nothing like this. Thanks Suedkiez