Roon a bust, runs horribly, seeking advice [Solved: folders from previous installation deleted]

Support
1

Hello,
I’m in a quandary with deciding whether or not to keep Roon, and I’d appreciate any comments or advise. I’ve tried Roon twice, and although I really want to like it, it has been frustrating. Roon responds slowly and often loses the internet connection (“Lost connection!”). I’m not having these problems with other software, including Tidal.
My Roon core is a dedicated iMac running Big Sur with an ethernet connection; specs are:
Processor Name: Quad-Core Intel Core i5
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 16 GB

I just tested my core internet speed and it is: download 22.4 Mbps
upload 11. 25 Mbps

When Roon loses the internet connection, I can launch Mozilla and it works fine, loading random pages very quickly. Roon Nucleus a possibility, but I’m hesitant because of the cost. I’m considering dropping Roon, but am open to any suggestions or comments. Many thanks in advance!

1 Like
2

Just a thought, but are you sure your iMac isn’t set to go into full sleep mode as that can cause the network connection to drop.

3

Thanks, that’s no it. But a good idea!

4

What does your networkook like, router and any switches etc.
Roon is really picky with networking BTW.
I would get what you have working first.
Support can switch on diagnostics and see if there any errors being thrown up and of what type.

5

Sound like you have some issues with local network. I had similar issues with Roon and it was actually the Apple Time Capsule (in bridge mode) not playing well with the new cable modem/router box. Removed Apple Time Capsule (and replace with a Cisco Wifi access point) and everything has been good since.

1 Like
6

Your Roon machine (Intel Core i5, 16GB RAM) has plenty of hardware resources to handle Roon. How are you on disk space? df -h

There is probably something else going on with that machine however.
I ran Roon on i3 with 4GB or RAM for 2 years. I had to reboot the thing every night but had a script written to handle that task.

7

Wow, thanks! I’m going to try Support.

8

Thank you!

9

I’ve moved the thread into the support area where it will appear in the support team queue. Just be aware that they appear to be swamped at the moment so it may be a while.
In the mean time if you could list your network equipment that would help them a lot.

1 Like
10

Thanks!
Netgear Router Model R6300V2
Cisco cable modem model DPC3216

11

@matthew_beall It could be a profile issue on your computer as Roon does install to the local users app data folder. If you have a spare laptop you could try installing on that and see what happens. This would rule out if it’s the computer or not.

You could also try uninstalling Roon, creating a dummy profile and installing it to the new profile.

It could be a firewall issue also, you could try disabling that and see if it lets you through.

It should run fine on your setup though!

12

Network section of my Roon Core below, thanks!
Matt Beall

Bluetooth PAN:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: en4
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 2

Firewall Settings:

Mode: Limit incoming connections to specific services and applications
Applications:
com.apple.garageband10: Allow all connections
com.apple.WebKit.Networking: Allow all connections
com.iggsoftware.iBank: Block all connections
com.quicken.Quicken: Allow all connections
com.roon.Roon: Allow all connections
com.spotify.client: Allow all connections
FUJIFILM.PCAutoSaveMng: Allow all connections
org.mozilla.macos.FirefoxVPN: Allow all connections
us.zoom.xos: Allow all connections
Firewall Logging: Yes
Stealth Mode: No

Automatic:

Active Location: Yes
Services:
Ethernet:
Type: Ethernet
BSD Device Name: en0
Hardware (MAC) Address: 38:c9:86:1f:53:29
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Wi-Fi:
Type: IEEE80211
BSD Device Name: en1
Hardware (MAC) Address: 28:f0:76:25:0d:5a
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
IEEE80211:
Join Mode Fallback: Do Nothing
Power Enabled: 1
Remember Joined Networks: 1
Require Admin IBSS: 0
Require Admin Network Change: 0
Require Admin Power Toggle: 0
Version: 3000
Bluetooth PAN:
Type: Ethernet
BSD Device Name: en4
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Thunderbolt Bridge:
Type: Bridge
BSD Device Name: bridge0
Hardware (MAC) Address: 82:19:03:03:09:c0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes

Software Versions:
CoreWLAN: 16.0 (1657)
CoreWLANKit: 16.0 (1657)
Menu Extra: 17.0 (1728)
System Information: 15.0 (1502)
IO80211 Family: 12.0 (1200.12.2b1)
Diagnostics: 11.0 (1163)
AirPort Utility: 6.3.9 (639.15)
Interfaces:
en1:
Card Type: AirPort Extreme (0x14E4, 0x156)
Firmware Version: Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.8)
MAC Address: 28:f0:76:25:0d:5a
Locale: FCC
Country Code: US
Supported PHY Modes: 802.11 a/b/g/n/ac
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144, 149, 153, 157, 161, 165
Wake On Wireless: Supported
AirDrop: Supported
AirDrop Channel: 149
Auto Unlock: Supported
Status: Connected
Current Network Information:
MyCharterWiFi55-2G:
PHY Mode: 802.11n
BSSID: a0:63:91:f0:25:55
Channel: 6
Country Code: US
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -26 dBm / -89 dBm
Transmit Rate: 217
MCS Index: 23
Other Local Wi-Fi Networks:
Coredy E300_EXT:
PHY Mode: 802.11
BSSID: 80:3f:5d:46:5a:bb
Channel: 6
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -58 dBm / -89 dBm
DIRECT-05-HP ENVY 5660 series:
PHY Mode: 802.11
BSSID: 30:e1:71:4c:52:06
Channel: 6
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -87 dBm / -89 dBm
Karen’s Apple Network:
PHY Mode: 802.11
BSSID: d0:03:4b:d8:f2:28
Channel: 11
Country Code: US
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -77 dBm / 0 dBm
MyCharterWiFi48-2G:
PHY Mode: 802.11
BSSID: 8c:10:d4:ec:bf:4e
Channel: 1
Country Code: US
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -82 dBm / 0 dBm
MyCharterWiFi55-5G:
PHY Mode: 802.11
BSSID: a0:63:91:f0:25:54
Channel: 153
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -26 dBm / 0 dBm
MyCharterWiFi84-2G:
PHY Mode: 802.11
BSSID: a0:63:91:4a:41:84
Channel: 6
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -78 dBm / -89 dBm
MyCharterWiFi84-5G:
PHY Mode: 802.11
BSSID: a0:63:91:4a:41:83
Channel: 153
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -84 dBm / 0 dBm
SpectrumSetup-70:
PHY Mode: 802.11
BSSID: f0:81:75:e8:53:76
Channel: 1
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -81 dBm / 0 dBm
ngHub_319473NK02A55:
PHY Mode: 802.11
BSSID: 10:da:43:40:c2:cc
Channel: 1
Country Code: US
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -84 dBm / 0 dBm

13

Try running First Aid from the Recovery module just on the chance there’s a corrupted file that can be repaired.

14

Thank you! Don’t think that’s it however. At different times I’ve installed Roon on three different computers, always with the same type of problems.

15

Of course however it may not be a Roon file per se.

16

I would not give up on Roon just yet. The issues you are having are very similar to other users’ issues that are LAN related, as others have already mentioned. Once you get everything set up properly for Roon, I dont think you will have any connection issues. The nucleus is a pretty solid option and I really like the ROCK OS. It is very stable. If price is a concern, you can always get an intel NUC and install ROCK on it yourself. You will spend about 1/2 as much getting a NUC with the same specs as the Nucleus+ . a lot of people go this route

2 Likes
17

Great suggestion, thank you.

18

Maybe try setting dns to 8.8.8.8 (google public dns) in your router?

1 Like
19

Make sure no VPN’s are running, or exemptions for Roon have been put in place.

It looks like both physical networking en0 and wifi en1 are configured for DHCP, if en0 has a physical connection, I’d use that. Disable wifi so to remove conflict.
You also have a 3rd interface en4 is ?

the command :‘ip a’ at the cli of the imac should tell you more of what is going on with the networking.

20

I second the NUC comment above. I am on my second NUC (a fanless Core i7 with 16GB ram and a 256 GB SSD which only runs Roon ROCK). Stable as it can be and totally silent.

1 Like