Roon Acr not able to connect to Roon Core

Roon Core Machine

Windows 10 Pro I5 8GB Ram

Networking Gear & Setup Details

Bell Modem 3000 - Ethernet

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Error
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“xxxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.2.1”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}

Thanks for any assitance

Some additional information. When I look at the device information in the router, it is flagged as disconnected. The IP address is static. Roon works properly otherwise.
In my home, i can connect to the Roon Arc app on an ipad.

Hi Garry,

See this post.

Hope it helps.

Kind regards,

Maarten.

Thanks for your helpful suggestion. I had tried this but unfortunately this doesn’t work. The same error persists.