Roon and AMD Radeon RX550 graphics card

[David_Evans]

Hi, I’ve just just bought a new desktop PC, and when I try to start Roon, I get the error “Roon could not find WGL functions required to initialise OpenGL”. I downloaded the latest drivers, but still no luck… Anyone know what I can try? Thanks, Dave

[noris]

Hi @David_Evans,

Can you please open Windows Start menu and type in “System Information”. Then, share a screenshot of System Summary and Components -> Display?

I would also try to run the Intel Update tool to see if this helps:

Intel® Driver & Support Assistant

[David_Evans]

Hi ,I did some Intel updates but no success. Roon will only open with the Radeon RX550 disabled.

Thanks! David

[BlackJack]

@David_Evans

Roon will only open with the Radeon RX550 disabled.

Looks like Roon is using the AMD GPU then. Make sure you use the latest driver for that GPU too:

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-550

[noris]

Hi @David_Evans,

Thanks for checking the Intel Drive, making sure you have the latest AMD driver up-to-date is the next step here as @BlackJack noted!

[David_Evans]

Yes the first thing I did was update drivers for AMD, have checked again still won’t open

[noris]

Hi @David_Evans,

Can you please open Windows Start menu and type in “System Information” and share a screenshot of System Summary and Components -> Display.

If you can also send me a set of your Roon logs by using these instructions, it would be helpful to have these to review.

If you have any issues accessing logs, just let me know.

[David_Evans]

Hi,

https://drive.google.com/file/d/1-RNqfDYmw_d2HGZDga1QHy-Pw8b_Dyth/view?usp=sharing

Hope that’s right, thanks! Dave

[noris]

Hi @David_Evans,

Thank you for sending those logs over.

Apologies, I was unaware you were running a RoonServer + RoonUI type of setup, we will need the logs from the UI aspect of Roon which is crashing, for more information.

Can you please access the logs under %localappdata%/Roon instead and send me those? You can paste that directly into the Explorer window for easy access if you want.

[David_Evans]

https://drive.google.com/file/d/1Hp6s5qgHzG5Dw1l8OeIpRq18XIQH3EEd/view?usp=sharing

[noris]

Thanks for sending these logs over @David_Evans, I’ve requested further feedback from our QA team regarding them! Once I have further information, I’ll follow up here, thanks!