Roon and Qobuz experiencing slow load times and skips (ref#DKOBSC)

[Jeffrey_Glacken]

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· I only have one Roon remote to test with

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· iOS

Reinstall Mobile Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Linux Server (Ubuntu, Fedora, ArchLinux...)

Timestamp of issue occurrences

· Issue started about 1 week ago. I have download subscription for 600 m

Describe the issue

Roon loads very slowly, Qobuz loads slowly and skip

Describe your network setup

ISP is Sparklight, I have tplink router WiFi 6e, I have Mac mini m1 with 1g ethernet from Broadcom, I have araknis an 100 sw r 8 switch

[noris]

Hi @Jeffrey_Glacken,

Thanks for laying out the troubleshooting you have already tried. Since the issue is still happening after those restarts and setting changes, we’d like to enable diagnostics the next time it occurs.

Please let us know the exact local time, date, and track when this happens again. That will give us the detail we need to check it properly.