I ask again: is there an email address for technical support?
I’ve been stuck for almost three months.
Hey @Mauro_Emiliano_Demon, apologies for the delay in getting back to you on this.
To answer your question, no, there is no email address for our technical support team. Roon technical support is offered exclusively by our team of specialized technicians here on our Community website, while account & billing support is offered via email.
So, you’re already in the best place to get help with this issue! However, there’s no excuse for the delay since you’ve last received an update.. I’m so sorry about that.
Please, keep an eye out on this thread. We should have another update for you here shortly.
Please accept our apologies for the delay in responding with some next technical steps. Three months is far too long to be without your Roon setup.
Good news: you’ve already done everything right. The issue isn’t with Roon itself or your database. From the errors you’ve shared, something in the Windows environment underneath Roon was damanaged, likely around the time of a Windows Update. The Roon update just happened to expose it, but it’s preventing the Roon GUI from launching. Your database itself (with your Roon library) isn’t at risk here.
Two simple steps:
First, run a Windows repair (takes about 20 minutes)
Open the Start menu, type cmd, right-click “Command Prompt,” and select “Run as administrator.” Then paste this and press Enter:
sfc /scannow
Wait for it to finish, then paste this and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth
Restart your PC when both are done, then try launching Roon.
Next, try to open Roon. You’ll want to make sure add it to the Microsoft Defender safelist again first.
If Roon doesn’t open, let us know your Windows version by following the steps below:
Press Windows + R, type winver, press Enter, and paste what it says here. That will tell us exactly where to look next.
That’s it for now. No need to do anything else until we hear back from you on those two steps.
Hi Connor, thanks.. but it didn’t work.
You have our sincerest apologies for the long delay in getting back to you.
No, you’re in the right spot to receive assistance from our Technical Support team. We’re a small team and try to respond as quickly as possible, you again have my apologies for the long wait here.
We’re not able to see any infomration surrounding any of your Roon devices, are you able to share the make, model, and windowsOS version you’re currently running on the issue PC?
With that, would you be able to copy and share the entire windows event viewer log for us? That is crucial for better understanding the issue.
- Press
Win + R→ typeeventvwr→ hit Enter - Go to Windows Logs → Application
- Sort by date and look for red Error entries timestamped exactly when you tried to launch Roon
- Screenshot or copy the full details of any
.NET RuntimeorApplication Errorentries
Could you please try to first fully uninstall .NET via Control Panel, reboot, then install only .NET 10 Desktop Runtime fresh from Microsoft.
It would also be worth trying a different Windows user account. Create a new local admin account on the PC and try installing/running Roon from there. If it works, the issue is tied to something in your user profile.
Thank you! 
Thanks, Benjamin.
As soon as I have time, I’ll retrieve the error log and try uploading it to the chat, as well as testing it on a different Windows profile.
The Windows version I’m using is the one listed above: Win 10 21H2, OS build 19044, 1586.
I’ve already reinstalled .NET 10 per your suggestion, I’ll try again.