Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
UK Vodaphone broadband, Ethernet connection
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Auralic vega G1 with Hegel , Sonos endpoints and IPhone/Ipad controllers
I cannot sign into Qobuz via Roon yesterday or today, but appeared to be fine the day before. I have changed broadband supplier on Wednesday. Roon rebooted, apps deleted on controller devices and re-downloaded. Access to Qobuz on Ipad and controller is normal and constant outside of Roon.
All internet connections are secure and solid, currently experiencing 63.1-71.5 Mbps.
Also, can you send me a copy of your Nucleus logs? You can access via these instructions and upload to Dropbox / Google Drive / Send.firefox.com / ect.
alex_wood
(Vinyl is still King, but Roon is heir apparent.)
4
Noris,
As requested, please find logs here:
As to DNS server set up, well I have to admit I would not know how Vodaphone UK do that, its beyond my understanding.
Thanks for sending those logs over, but these appear to be from the Windows client, not the Nucleus Core. Can you please first reboot your Nucleus Core and then send me a new set of logs from the /Data/RoonServer/Logs folder?
Nucleus Core
Using a Windows machine, open File Explorer and navigate to \\NUCLEUS\Data . You should then see the RoonServer folder.
Using a Mac, open Finder and navigate to smb://NUCLEUS/Data . You should then see the RoonServer folder.
Be sure to replace NUCLEUS with NUCLEUSPLUS if you have a Nucleus+
alex_wood
(Vinyl is still King, but Roon is heir apparent.)
6
Looks like the upload didn’t go through as expected here… Can you please re-upload on our diagnostics servers instead? I have created a folder for you here.
alex_wood
(Vinyl is still King, but Roon is heir apparent.)
8
Thanks for sending those logs over. I’m looking through them and it would appears as if your Nucleus currently has no internet connection:
6/17 14:20:10 Critical: [easyhttp] [344] Get https://www.qobuz.com/api.json/0.2/user/login? web exception without response: : System.Net.WebException: Name or service not known Name or service not known
---> System.Net.Http.HttpRequestException: Name or service not known
---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name or service not known
at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
--- End of inner exception stack trace ---
at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
at System.Net.HttpWebRequest.SendRequest()
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at Sooloos.EasyHttp.QueryAsync(HttpMethod method, Params p, CancellationToken canceltoken)
06/17 14:20:10 Warn: [qobuz] [http] error result from http request: System.Net.WebException: Name or service not known Name or service not known
Have you tried rebooting the Nucleus and networking gear yet? If not I would.
We also released a new build earlier today, has that changed anything?
alex_wood
(Vinyl is still King, but Roon is heir apparent.)
10
It appears you may be right, but I have a network address but cannot update software
You asked me to reboot before sending logs, so I did, I will do it again and check Ethernet connection etc
alex_wood
(Vinyl is still King, but Roon is heir apparent.)
11
I have now connected my network switch directly to my router rather than a power line connection (very long Ethernet cable!) but there is no difference I can see.
I still can’t log into Qobuz or update Roon, so it appears connected/disconnected.
Please see my router network connection for Roon added to this as screen shot!!
My innuos zen and auralic dac are all networked from same switch and are connected.
My auralic G1’s dac is also connected to Qobuz in its lightning software!
So, I’m confused!
alex_wood
(Vinyl is still King, but Roon is heir apparent.)
12
I have now taken network switch out of the situation and connected Nucleus directly to router, still I can’t connect to internet, update or login to Qobuz
All my other internet connected devices in my house are functioning normally!
I have rebooted nucleus twice and no change.
It looks like a ROON/nucleus issue doesn’t it?