Roon Core Machine
Networking Gear & Setup Details
Connected Audio Devices
dCS Vivaldi Upsampler
Number of Tracks in Library
Description of Issue
Roon has been working fine and I haven’t made any changes to any hardware or software. When I opened up the Roon app today:
The app is prompting me to set up my account, and log into Tidal and Qobuz.
It is not seeing any of the music on my Nucleus plus.
It is not seeing my Upsampler on the network.
It is then able to log into Qobuz, but not Tidal, but it still doesn’t detect any audio devices on the network.
I have tried updating the app to the latest version and nothing is happening…
I can still operate my Vivaldi via the dCS Mosaic app…
We’re sorry to hear that you’re having trouble with your Nucleus. We’re seeing quite a few Networking errors in your logs. Can you please tell us a bit more about your networking setup?
Let’s try having you manually restart your Nucleus and Router to start. Power down both, unplug them, wait a few minutes, then reconnect power and fire them up.
Please let us know what happens after the restart. If you continue to have issue plug a computer monitor or tv display up to the HDMI output and upload a photo of the screen display here. We’ll be watching for your reply.
Hi, sorry, I was out of town and thanks for getting back to me…
So I turned off, disconnected, waited more than 10 minutes and rebooted the router and the roon nucleus and it still prompts me to add a music folder when I login in the app. When I try to add a music folder, it doesn’t show any folders. The only thing I can do is add a network share. Then, I go to the “add the music service”. I login to Tidal, but it tells me that the Tidal login failed. The Qobuz login doesn’t show me an error message, but it doesn’t show me any music when I go to the Qobuz tab.
When I plugged in an external monitor, here’s what I see:
Thank you for posting this image @Kirill78,
Are you able to access the WEBUI of your Nucleus + if you type http://192.168.1.30/
If so can you please upload a screenshot of your Nucleus dashboard? Thanks!
No, unfortunately, it is not loading when I type that address into my browser (Edge or Firefox). Thanks
This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.