We’re sorry to hear that you’re having trouble with your Nucleus. We’re seeing quite a few Networking errors in your logs. Can you please tell us a bit more about your networking setup?
Let’s try having you manually restart your Nucleus and Router to start. Power down both, unplug them, wait a few minutes, then reconnect power and fire them up.
Please let us know what happens after the restart. If you continue to have issue plug a computer monitor or tv display up to the HDMI output and upload a photo of the screen display here. We’ll be watching for your reply.
Hi, sorry, I was out of town and thanks for getting back to me…
So I turned off, disconnected, waited more than 10 minutes and rebooted the router and the roon nucleus and it still prompts me to add a music folder when I login in the app. When I try to add a music folder, it doesn’t show any folders. The only thing I can do is add a network share. Then, I go to the “add the music service”. I login to Tidal, but it tells me that the Tidal login failed. The Qobuz login doesn’t show me an error message, but it doesn’t show me any music when I go to the Qobuz tab.
When I plugged in an external monitor, here’s what I see:
Are you able to access the WEBUI of your Nucleus + if you type http://192.168.1.30/
If so can you please upload a screenshot of your Nucleus dashboard? Thanks!
