Roon app crashes during music search and no album covers displayed (ref#L6TGLD)

[Davoren_Chick1 (Davoren Chick)]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Room app crashes while attempting to search for music and it no longer shows album covers on the Roon app home

Describe your network setup

Room nucleus working fine. The app is crashing

[vadim]

Hello @Davoren_Chick1 ,

Welcome to our community, great to see you back.

• What device are you using to run the Roon Remote app (model and OS version)?
• I see you are trying to reinstall the app, but have you tried clearing the app cache?
• Is the problem with crashes and missing album artwork happening on just one device or on multiple devices running Roon Remote?
• If you are using another device (e.g. PC or another phone/tablet) to run Roon Remote, are you experiencing the same issues with album art and search?

Best regards
Vadim

[Davoren_Chick1 (Davoren Chick)]

The problem with the app seems to have resolved after doing a Roon software/database update that Roon prompted this morning, and reconnecting my Qobuz account, which was no longer connecting for some reason. The album covers from Qobuz are now showing up and I’m now able to search for something without the app crashing. I have been using the app on my iPhone15 Pro with iOS 18.3.2 with Roon running on my nucleus.

[vadim]

Hello @Davoren_Chick1,

We are glad to hear that the issue is resolved after the database update.

Please let us know if you need any additionall assistance from the Support side.