Roon app crashes on Windows 11 when selecting Qobuz playlist (ref#DVF707) [Ticket In]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Roon (app not server) on Windows 11 crashes when attempting to play a Qobuz Playlist.

When selecting a playlist from the main Qobuz page, by clicking play (see attached image) the roon gui on my laptop imediately crashes.

If I open the playlist by clicking on it it will play as normal from the expanded list.

Describe your network setup

Wired Linux server, wifi to laptop running windows gui

Hi @eclectic,
Thanks for reaching out to us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

I just tried again and it crashed. Date 3rd February 2025. Time 15:30 GMT (London)

Hey @eclectic,

Thanks for sharing your update and timestamp! We were able to reproduce this issue in-house, and have a ticket in with our development team to investigate further.

I can’t speak on timelines, but we’ll have a fix for this included in one of our upcoming releases. We’ll share that specific information in our software release notes, which you can find below.

Thanks again for sharing your report!