Roon app crashing and Tidal playlists not showing/playing (ref#DBS5I9)

Support
1

Affected Product

Roon

Roon Issue Category

Playback

Description of Issue

The Roon app keeps crashing. I have a 2022 model MacBook Pro and Room is installed. It keeps showing fatal error message. Then even if I make it work there are times when the playlists from Tidal not showing or nor playing saying they are not available. If I use the Tidal app directly they are all available.

Roon Core Platform

macOS

Roon Core Specifications

Only using MacBook Pro M1 Pro

Connected Audio Devices

KEF LSX II

Home Network Details

WiFi 100Mbps internet speed

3

Is there a macOS error message? There should be a button in it to show the error details. Please copy and paste it here

4

Hello umit,

Thanks for your message. Are you still seeing the issue at the present time? What kind of fatal error message are you seeing, can you share a screenshot? You can try to reinstall Roon using the below instructions if you’d like to start fresh:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup
6

Hi umit,

I wanted to check in on this thread and see if you were able to run through the reply above?

I’ll be on standby for your reply, thanks!

7

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