Roon app fails to sync with Aurender W-20 (ref#61JR7E)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· My room app will not sync up with my Aurender W-20

Tell us about your home network

· Google fiber

2

Hi @gbray63,

Thanks for writing in! We’re not seeing any information or Roon devices tied to your account, unfortunately. What are you running Roon Server on?

Can you please use the directions found here and send over a set of Roon Server logs to our File Uploader? Once Roon Server logs have been uploaded, please let us know so that we can check the server for your files, thanks!

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All I’m running is the roon app on my iPad, MSB Cascade DAC and my W 20.. I don’t have any actual roon gear. Greg

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You have to run Roon Server on some type of PC, the Roon app on a phone or tablet is just for control.

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Ok, so do I need to run the app through a pc?

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Hey @gbray63,

Thanks for all the additional information!

Indeed, you do - the article @AceRimmer shared above will give you all the info you need to get Roon properly set up.

Many users opt to run Roon Server on their computer, like a Mac or PC, but there are other options to run Roon Server as well - all broken down via the article above.

Based on your account admin, it looks like you had a previous server setup a few years ago, do you no longer have access to this machine?

Let me know if you have additional questions, we’d be happy to help!

1 Like
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