Roon App for MacOS unable to link Tidal/Qobuz accounts (ref#QOCA41)

[Isaac_Sykes]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

Describe the issue

Roon App for MacOs will not link outside accounts (Tidal/Qobuz) despite them being linked in web browser.

Describe your network setup

Xfinity modem (wifi-6e), SurfShark VPN, Apple TC/Extreme, multiple NetGear 2.5Gb switches, 2-Qnap network attached storage units.

[Singleton (- Audio Astronaut)]

@Isaac_Sykes ,

Hi Isaac,

Option 1:
Quit Roon/Roon Server then restart

Option 2:
Reinstall Roon

Option 3:
Try a fresh database

• Use or create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

• from Roon tech support notes

[Isaac_Sykes]

Thank you. I just reinstalled the software and rebooted the CORE, so I will keep you updated.

[noris]

Hello @Isaac_Sykes ,

Has there been any change since reinstalling Roon Server? Are you able to login to TIDAL/Qobuz using another device as the Roon controller (remote)? Also, if it’s possible that the issue is happening due to some kind of content or popup blocker.

Do you have any Content Blockers toggled on in your Safari settings?

1. Open up the Safari browser.
2. Open the “Safari” menu in the top left corner of the screen.
3. Click “Preferences” > “Websites” > “Content blockers.”
4. Any content blocking services currently active will be listed here. If any are active, toggle them off and try to login again.

One other suggestion is to clear your Safari Cache & Cookies, as I this has helped in the past.