Roon app hangs on loading screen on Mac (ref#2HUAWD)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· I am having trouble opening the Roon app on my Mac. Everything has been working flawlessly for the last 3 years, but for the past 2 days, the app will not open and just hangs on the loading screen.
My setup uses a Roon Nucleus server on my local network. Everything is working normally on my iPhone, so the issue seems specific to my Mac.
Any help would be appreciated. Thanks!

Tell us about your home network

· networki is fine, I am using same setup 6 months.

2

Hello @Aleksandar_M

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

3

Hi Vadim,

Thanks for the fix—everything is working great now!

Quick question: I seem to have lost my favorite radio station, ABC Jazz. Do you have any idea how I can get it back?

Aleks

4

Fixed.

Done.

6

Hello @Aleksandar_M

Thank you for the update! We are glad to hear that everything is back up and running. Enjoy your music!