Roon app keeps crashing on my OnePlus 3, OnePlus 5

[David_Holler (David Höller)]

@support Also crashing right on app startup. OnePlus 3, OnePlus 5, both of them.
Re-Installing app, rebooting streamer no use.

[noris]

Hi @David_Holler,

Thank you for the report, we’re aware of others also reporting this issue and we’re investigating. To help us better understand this issue:

1. What is the Android version you’re running for each device?
2. What is the model/manufacturer of your Core?

[David_Holler (David Höller)]

@support Sure, here you are.

[noris]

Hi @David_Holler,

Thanks for the additional information, I have added it to the investigation ticket. Please see the following thread for any status updates on this issue:

Under Investigation --- App freezing on older Android devices with Adreno 300-series GPUs (Updated 02/25/2020)

Our team has been hard at work gathering data and doing internal testing on this issue and we wanted to provide everyone with an update: In our recent releases we’ve been working toward improving Roon’s graphical capabilities, and unfortunately these changes appear to be causing issues on some older Android devices with certain Adreno 300-series GPUs. Our QA team (and our alpha testers) test with a wide variety of devices, but unfortunately the device that we use to test this GPU family happens…

We appreciate your patience during this ongoing investigation!

[Ron_Hameleers]

Issue confirmed also for Oneplus One running Android Q/10

[David_Holler (David Höller)]

Hi @noris, @support, thanks for your answer. Any news?
As you will surely understand, my patience is limited, since this bug – we’re talking of crash at startuip – renders Roon close to unusable, which is (just having renewed my subscription) very unsatisfying.

David

[noris]

Hi @David_Holler,

A fix for this behavior will require a Roon update, and while I can’t share any specific timelines, I can say that the dev team is aware of the reports and are working on the new build as we speak.

Once the new build is released, we will make an announcement in the Release Notes Section of this site and update the thread I linked above.

I appreciate your patience here!

[David_Holler (David Höller)]

@noris @support in case this is helpful following observation:

1. Starting Roon on OnePlus 5 > crashes
2. Starting Roon on Macbook Pro, see the current track (nothing is playing, Linn Klimax DSM just powered up).
   
   
3. On Roon on Mackbook Pro, select another track to play
   
   
4. Start Roon on OnePlus 5 > working

So it seems it can be narrowed down to the track currently queued.

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs

[Ron_Hameleers]

Build 528 has solved this issue on my OnePlus One Android Q

Thanks!

[CrystalGipsy (Resisting the flow!)]

Still got a crash tonight with the new update on my OnePlus 5