Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· I don't have a mesh network, but I use *managed network switches*
Your local network might need some re-arranging to support Roon.
· None of the suggestions have helped me. I'd like to submit a support request.
Do you have an approximate timestamp of when the issue last occurred?
· The issue occurred this evening, approximately between 9:00 and 10:00 p.m. It happened with several different music albums. In between, playback worked normally again for a short time, but then the error suddenly reappeared.
What are the make and model of the affected audio device(s) and the connection type?
· I am using the Gold Note DS-10 streamer/DAC, the Gold Note PA-10 amplifier, and the Cambridge Audio EVO 150 streaming amplifier.
Describe the issue
I have been using Roon for about three quarters of a year, and until now it has always worked perfectly. I have a Roon Nucleus Rev B server. I haven’t changed anything in my network. Suddenly, when I use the Roon app on my Android smartphone, a network error message appears. When I then try to play an album, Roon skips from one song to the next — each track only plays briefly with loud crackling noises. The Roon app also shows the message “Too many technical issues.” When I stream through another app, everything works flawlessly. Could it be that you are experiencing some problems on your end? Please let me know.
Kind regards
Describe your network setup
I am using a Fritzbox Cable 6690 DW, a Silent Angel Bonn N8 network switch, and one English Electric EE1 network isolator both before and after the switch. The connection then goes to the Roon Nucleus Rev B. My internet provider is Vodafone with a 1000 Mbit/s connection.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
2
I moderated this to remove your email address as this is a public forum.
Do we understand your problem correctly that you are playing music from Nucleus to your DAC and when you manage the playback via phone it brings the errors but when you manage playback via different device it plays normally via roon (not ARC) ?
Also, we can see that your mobile device is not updated to the latest Roon App version.
The team has a diagnostic test we’d like to request you to perform at your convenience.
Can you please try hardwiring the Nucleus directly to the main router, bypassing all the other network components? With the Android phone in line of sight of the router, restart both Roon (the app) and the Nucleus, prompting a network discovery cycle and device handshake with the Zone.
Next, set the maximum sample rate to 48Khz in Device Setup (Settings → Audio → Gear Icon) for the Zone you’re using to play back. Play a few tracks and let us know if you can reproduce the dropout.
The team will gather diagnostic logging on the backend for the duration of the testing event.
Subject: Issue with Roon App – Playback Errors when Streaming
Dear Roon Support,
I followed your instructions carefully:
My Fritzbox 6690 Cable is now connected directly to my Nucleus, without the Bonn Silent Angel N8 network switch and without the English Electric EE1 network isolator. I also set the playback environment to 48 kHz.
Then I rebooted both the router and the Nucleus. When I played the first album, everything worked fine. However, when I switched to the next album, playback started skipping through the tracks within seconds, and I heard whistling noises in between. The same problem occurred with both Qobuz and Tidal.
When I played music from the internal SSD drive of my Nucleus, everything worked perfectly. I could listen to my ripped CDs and switch between albums without any issues.
After switching back to Qobuz, it worked again briefly, but when I played the third album, playback stopped completely — it didn’t skip anymore, it just froze.
Using the Gold Note app, everything works fine, and also with the Cambridge Audio app (EVO 150). Only the Roon app has not been working properly for about a week now.
I’ve attached a few screenshots that might help you with troubleshooting.
Thank you for your diligent troubleshooting and clear communication so far. We’ve gathered this precise event in RoonServer diagnostics and we have a clear next step.
We see two things occurring when playback stops with streaming content:
in some cases, RoonServer encountered generic failures from Tidal’s API. In Roon, this meant Tidal tracks would queue and download, but the audio stream couldn’t start. This network pathway might have been affected by the ongoing AWS outage, since these URL request failures occurred between Oct 20-22 in logs. Are you still having issues with Tidal tracks?
in other cases, the URL request encountered a playback failure because it downloaded corrupt/incomplete packets from Tidal’s servers. This could be another symptom of the broader AWS outage during that time period.
As an immediate step, please ensure that the DNS server assigned in the Fritz!Box settings admin page is reliable. This is usually under Internet → Enter Data → DNS or similar. Please try assigned Cloudflare (1.1.1.1) or QuadNine (9.9.9.9), which are known to reliably resolve the URLs associated with tracks from Qobuz/Tidal.
Please also try restarting your router and Roon devices once more and letting us know if symptoms have changed.
Unfortunately, the behavior of the Roon app during music playback has not changed, even though I followed your recommendations.
I have entered Cloudflare (1.1.1.1) and QuadNine (9.9.9.9) in my router settings.
All devices were restarted, but as I mentioned before, I still cannot play any music.
With the original apps from Gold Note and Cambridge Audio, everything works perfectly, no matter whether I stream from Tidal or Qobuz.
mjw
(Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)
8
I suggest you try removing the isolators, and retest. If this doesn’t help, then remove the Silent Angel, and connect the Nucleus directly to your router.
I’ve already tested that — with the isolators, then without them; with and without the switch; directly from the router to the Nucleus, and so on. The result is always the same: no music, etc. Everything worked perfectly for three quarters of a year, and for the past few days, nothing has worked anymore. I think the issue lies with the Roon app. The apps from Gold Note and Cambridge Audio work flawlessly with my hi-fi equipment. It’s really a shame — I actually like the Roon app. But if there’s no solution, I won’t be renewing my subscription.
Thanks for the update! From a fresh diagnostic report, we see that when Tidal content is played, the buffer gets stuck at 11%, and playback never actually starts:
We noticed it was also playing AAC - could you double check your Roon Settings> Services > Tidal > Playback quality, and see how things perform if you set it to max?
We’ll be on standby for your reply and results. Thank you!
