Roon app not detecting Cambridge CXN V2 post-trial period (ref#VRHD7A)

[landn75]

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· The issue started yesterday noon (October 24) around 3 PM and is still ongoing.

What are the make and model of the affected audio device(s) and the connection type?

· The affected audio device is a Cambridge Audio CXN V2 network streamer (Roon Ready certified)

Describe the issue

I had a good experience using the Roon app during my 14-day trial without any issues. However, yesterday was the last day of my trial, and I noticed that the Roon app disconnected from my Roon Ready device (Cambridge CXN V2). I thought this was because my trial had expired, but today — after my payment for the lifetime plan has already been charged — the issue is still there. No audio devices are detected in Roon. How can I fix this?

Describe your network setup

My network setup is quite simple. I’m using a Bell Home Hub 4000 modem/router as the main network device. The Cambridge CXN V2 streamer is connected via Ethernet cable directly to the router. My Roon Core is running on a Windows 11 PC (also connected to the router via Ethernet). All other devices, such as my phone and tablet with the Roon Remote app, are connected to the same Wi-Fi network provided by the Bell Home Hub 4000. There are no switches or range extenders in between.

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

Welcome to the Roon community, @landn75.

First thing to try is to power down your Roon server and CXN, and then restart your router. When your network is running again, restart the server and CXN.

[landn75]

Yay, I’ve got it solved after restarting the Roon Server, it is working now, thanks.

Lan

[SandsOfArrakis (The Spice Must Flow)]

I have a CXN V2 as well. I have to occasionally pull its power plug to get it to reset. Sometimes it won’t respond to anything here. Doesn’t show up in StreamMagic or Roon.

It seems that after a long time using it or having it in standby mode might have it kind of crash. So literally pulling its power cord and then restart it after plugging it back in makes it run as usual again.