Roon app not opening community in Brave browser on iPad (ref#FIBAO3)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi, I am using Brave webbrowser and I installed Brave on my Ipad A2902 latest firmware 26.5
I removed Safari and made Brave the default browser.
When I want to start Roon Community within the Roon app the community refuses to show up. Activating Safari solves the problem. However I do want to use Brave webbrowser, because of security.
It would be nice to start the default webbrowser and not only Safari. The same issue is for the support link in Roon, also a no show from the Roon app.

I know I can use community.roonlabs.com in Brave.
It would be nice to start the community within Roon.
Please do not start a discussion of what is the most secure webbrowser however feel free to 😉🫣
Brave is what I want to use.

Cheers John

Tell us about your home network

· NA

I use Brave and Roon Community access from the app is all good, so it is possible. However, I am running on Android, I will check on my iPad and report back.

It’s some stale cookies or certs. I got this on iOS:

In Brave, when you are on community.roonlabs.com, open the site settings,

Then tap Shred Site Data:

It should load afterwards.

Hello @JTD,

It looks like @Suedkiez may have found the culprit! On iOS, web browsers sometimes hold onto stale authentication tokens or site data that can prevent them from correctly rendering external links triggered by other applications.

Could you please try the steps @Suedkiez suggested? In your Brave browser, navigate to the Roon Community site, open the Site Settings, and select Shred Site Data.

Did that clear things up and allow the Community link to open correctly from within the Roon app?

Sounds good, I will try this when later today.

Thank you all!

If done I will report back, ofcourse.

Cheers John

///

I tried the steps as mentioned by @Suedkiez that was’t the solution for me. Any thoughts :thinking:

Do you get the same warning as I did in the info box?

Nope, nothing, after I click on the community link in the Roon app I stay on that same page.

I have just checked on my iPad and it happily takes me here, I’m sure it must be an iPad setting that you need to find.

Thanks Glimmer. So I will check my iPad settings. Any suggestions where to look :thinking:

When I install Safari on my iPad the link to the Roon community works as a charm and instantly.

Well did you click the :information_source: button to the left of the address bar?

I must be stupid, I do not see the [i]

This is what I see:

OK seems Brave looks different on the iPad, I only have it on the iPhone and there is the “i” on the left of the address bar like in the screenshot that I posted previously, but perhaps only if there is an issue with the site (it’s now not there anymore for me after I fixed the issue):

But now I’m confused because I thought the issue was that community was not loading at all in Brave (which should cause the “i” button to appear), but I see now in your screenshot that it did load.

So it seems that I misunderstood what’s happening. Is the real issue that you want to open the community from here in the app …

… but then this does not work with Brave as the default browser? In this case, sorry, I have no idea. One would think that the Roon app just calls the macOS service to open the proper default browser. It’s possible that either your Brave isn’t properly registered as the default browser (can other apps open it correctly?) or that something is wrong in the Roon app causing this.

Maybe I did not explain it very well, sorry for that. It is indeed clicking on what you made yellow.Brave is installed as my default browser, Safari is deinstalled, so Brave is the only browser present on my Ipad.

I’m sorry for not reading with enough attention. It would still be interesting whether other apps that can open a browser do it successfully with Brave as the default. If no, the issue is somehow with Brave‘s registration as the default browser. If it works with other apps, the issue seems to be with Roon.

I just checked this, other apps open Brave without any problem.

Back to @vadim, then :slight_smile:

Yes, thanks for helping, an interesting issue, to be continued.

Cheers Jan.

The “problem” occurs with all 3 links, see below.