Roon app not opening on Samsung Galaxy Ultra (ref#H2TMAE)

[Johan_Mak]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon works well, so music plays, I can see what's playing through my laptop. But via my roon-app on my Samsung Galaxy Ultra telephone roon is not opening. I already typed the IP-adress to connect. But that won't help. Extra information, maybe important: since a few days I was annoyed by a suddenly appearing Google feature: Gemini. Yesterday I was so fed up with it, so I killed that app.

Tell us about your home network

· Fiber network when it enters our home. Our provider here in The Netherlands is KPN. The modem has a sticker: KPN Box 12. The brand is Sagecom. The LAN- cable is a Chord Epic. It goes straight into my Grimm Audio MU1 which contains everything needed to stream.

[alex_h (Alex)]

Hello @Johan_Mak,

Thank you for reaching out to us.

As a first step in troubleshooting, we recommend that you reinstall the application from the Google Play Store and attempt to reconnect to the server again.

If this does not resolve the issue, please download the Remote App (apk) for your Android device from our official website at: Download Roon - Mac, Windows, iOS & Android Apps | Free Download.

Some users have reported that this resolves the problem.

Please let us know if this solution is helpful for you.

Thank you.

[Johan_Mak]

Thank you Alex. I deleted the roon app and then put it back on my phone using Play store. I’m glad, because it works now. Great.