A few days ago, a new version of Roon was loaded on my DELL computer with Windows. Since then I can't run the Roon app on my computer, it keeps showing up the app's start page over and over again. I can't play music because it won't open in Roon at all. Please help.
Hi, thanks for the info and trying to help. However, the problem with getting Roon to work on my computer still exists. The app doesn’t open, it still shows the opening page. I haven’t listened to music on Roon for about a week, so it’s strange that the Roon server was active during that time. Is it possible that someone took over / hacked my Roon account to listen to music?
Regards!
Kris.
Hi @krzysztof.tobola,
To investigate further we need some logs from you. Please use the directions found here and send over a set of logs to our File Uploader?
Hi @krzysztof.tobola,
Sorry about the wait for a response. I’ve looked at the logs you sent and was able to see a crash happen. Let’s try a fresh database and see if your issues persist:
Yes, I closed Roon and Roon Server before trying to rename the RAATServe folder. The error I get (translated) is: “The action cannot be completed because the folder or file is open in another program.” Weird.
And you’re positive that Roon Server is not running in the background? You did uncheck the “Launch at Startup” option, didn’t you, before restarting your PC?
@Geoff_Coupe brings up a good point - there seems to be an active instance of Roon running in some way. Let us know if you’re able to disable ‘Launch at Startup’