Roon app on Android keeps crashing after reinstall (ref#49FNXE)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· my roon app remote on android keeps shutting down, reinstalled it but no success

Tell us about your home network

· wireless connection

2

Hello @mihainegrusoiu ,

According to diagnostics, we see a Samsung Galaxy S23 associated with your account, is this the affected device? We tried to enable diagnostics on the device just now, can you please try to open the Roon app on it a few times and let us know after? We’ll check to see if any of the log sets make it through to our servers.

3

Done. Still crashing

4

Hello @mihainegrusoiu

Thanks for doing that. The app logs did reach us, but they do not show a crash. They simply stop mid-operation, with no error recorded. That tells us the app is being terminated from outside rather than failing in a way it can report, so we need to capture it from the Android side.

Two quick questions first, they cost you nothing.

Does it close immediately when you open it, or after you have been using it for a while? And roughly how long?

Do you have Roon on any other phone or tablet, and does that one behave normally?

Two settings worth checking on the S23, as Samsung is aggressive about closing apps:

  • Settings, then Battery, then Background usage limits. Make sure Roon is not in “Sleeping apps” or “Deep sleeping apps”
  • Settings, then Apps, then Roon, then Battery, and set it to Unrestricted

If either of those was set, please try again afterwards and tell us whether it still closes.

If it still closes, we need an Android log. This is the only thing that will show the actual cause:

  1. On a computer, install the Android platform tools from
    https://developer.android.com/tools/releases/platform-tools
  2. On the phone, enable Developer options, then turn on USB debugging
  3. Connect the phone by USB and accept the prompt on the phone
  4. In a terminal, run: adb logcat -c to clear, then adb logcat > roon.txt
  5. Open Roon and use it until it closes
  6. Stop the capture with Ctrl and C, and note the exact clock time it closed

Then upload roon.txt here:
https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

Please tell us the time it closed along with the upload, so we can go straight to that moment.

5

Thanks, seems ok now after changing the settings. I’ll keep you posted after I use it more tomorrow.

6

Thats excellent news @mihainegrusoiu! Certainly keep us posted.

7

Hi, it’s working normally again. Thanks for all your help.