Roon app on iPad hangs on 'connecting to Roon server' (ref#38PXRP)

[kgottschalk]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I was using Roon just fine yesterday most of the day. Later when using the Roon app on my ipad to turn on, it would come up for 1/2 sec and then off. After trying this a dozen times and turning off the nucleus and restarting my Ipad i deleted the app and reinstalled. at least then the app was loading but now it just hangs up "connecting to roon server". Restarted my network no effect. I did analyze my network and the nucleus is shown on it. i downloaded the latest OS. Still not connecting.

Describe your network setup

ATT BGW210 router

[connor]

Hi @kgottschalk,

Thank you for your post. Can you please share a screenshot of your Nucleus Web Administration page? The diagnostics available to our server from the machine indicate that it might not be logging network activity as expected, so we’d like to see the status of the machine’s network interface.

Nucleus Web Administration Interface

Thank you! We’ll watch for your response.

[kgottschalk]

[noris]

Hi @kgottschalk ,

Thanks for the screenshot, that appears to be normal and working as expected. If you navigate on your iPad Settings → Roon App, can you ensure that Local Network Access is toggled to On? Are you able to connect to the Nucleus from another Roon Remote/App?

[kgottschalk]

Local Area Network access is toggled on. I tried from my iPhone also no luck.

[benjamin]

Hey @kgottschalk,

As a next step, can you please also reboot your router, as well as your Nucleus and iPad, and let me know if you run into the same issue?

Afterwards, can you review your router settings > devices list, and confirm that all your Roon devices are on the same local subnet?

Thank you!