Roon app on iPhone 15 Pro fails to connect to Roon Server (ref#OHTO2B)

Support
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Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Orbi

Click below for next steps with an Orbi mesh network.

· I still need help.

Describe the issue

upgrade to new iPhone (15 pro) and it will not connect. my Mac and iPad still connect fine. in the Roon too startup screen I can click on "configure Roon server" and the phone can see the ip addressing select it, but app will not connect. previous iPhone had no problem

Describe your network setup

Roon is hardwired to ethernet switch which is connected to Orbi wifi access point

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@Mark_Nicotera, a few questions:

  1. Are you running the same version of Production or Early Access release on both the Nucleus and the iPhone 15? Both devices must be on the same branch (either both on Production or both on Early Access), and they must be running the most recent version of either branch.

  2. Is your iPhone on WiFi on the same subnet as your Nucleus?

  3. Do other devices connect to your Nucleus?

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  1. all products are running latest, most recent updates. per system status page - all aspects show OK and latest release. App on iPhone was just reinstalled.
  2. yes, I checked this
  3. yes, as stated in comments - Mac and iPad connect with no issues
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I have the same Problem with my wife’s IPhone 15pro. All other devices are connecting without Problems. All devices are on the same subnet.
Roon Arc is working on all Apple devices.

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A post was merged into an existing topic: Trouble connecting remote app to Roon server NUCLEUS ONE after initial setup (ref#KB7E3K)

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Unfortunately the problem still exists. I have now set up a new Roon server (now: Roon Rock, previously Roon on Qnap-Nas). All devices can be connected without any problems to the new server, except the iPhone 15 pro. I reinstalled the app, that doesn’t help. I’m at a loss.

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Hello @VolkerS & @Mark_Nicotera ,

Do you by any chance have Private Address turned on? If you do, is there any change in behavior if you try to turn it off?

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@noris thank you for your proposal. Today, without any changes, it suddenly work. I hope, it will stay like this.

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