Roon app on Mac fails to redirect after login (ref#F9WQOM)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· How do I ...?

Other options

· My Roon software won't start up

Describe the issue

I opened the Roon app on Mac. It redirect to Safari. I logged, but it didn't redirect to Roon app. It kept asking me to login my account

Describe your network setup

home network, wired network

2

Hello @simongalaxy,

Thank you for reaching out to Roon Support.

It sounds like the login process is getting stuck during the browser redirect. Please try the following workaround:

  1. In the Roon app, click Log In – this will redirect you to the login page in your browser.
  2. Right after the redirect happens (as soon as the browser opens and the URL loads), copy the full URL from the address bar.
  3. Paste that URL into a different browser (for example, if you're using Safari, try Chrome) and complete the login process there.
This often helps bypass any issues related to pop-up blockers or browser settings interfering with the login.