Can you confirm a few things for me:
- How much free space you have on the device (
Settings > Storage)
- The model listed under
Settings > About Phone > Model- a screenshot would be great
- Whether you’ve wiped the phone and started fresh (
Settings > System > Reset)?
- Whether you’ve resolved the issues affecting other apps described here:
I don’t know if all the Settings paths above are exactly right, but they should be close.
Also, just to be clear about this:
We have thousands of installs of the Android app, so I don’t think it’s correct to say Roon “caused this problem” or discuss this issue like something is broken – maybe there’s a bug, maybe there isn’t, but we definitely don’t have enough info to say at this point.
Whatever is going on here appears to only be happening on your device, and we’ll do whatever we can to get this resolved for you, but it’s not something we can “fix” until we know what’s broken, or until we figure out how to get one of our devices “broken” in the same way as yours.
In any event, we appreciate your patience, and look forward to your answers to the questions above.