Roon app on PC struggles to connect to Qobuz, requires frequent resets (ref#Q6HF8H)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon app on PC has issues with connecting to Qobuz, requires constant resetting and restarting the app to connect and access music playlists and tracks

Tell us about your home network

· Nokia G140WH

3

Hello @tarikalbahrani ,

Thanks for your message. I’ve activated logging for your account, and I do see some network errors.

Can you please describe your network in more detail? How is the Roon Server connected to the network, via WiFi or Ethernet?

Can you let us know the exact local date + time of when it occurs again so that we can focus on that period in logging?

Thanks!

5

Hi @tarikalbahrani,

We’ll need a basic overview of the network topology serving your Roon Server machine in order to proceed with any troubleshooting suggestions.

Diagnostic logging shows severe buffer underruns on the System Output Zone with RAAT. These dropouts eventually overwhelm playback and cause dropouts. Overall, Roon is reporting connectivity issues that are preventing and interrupting playback and likely browsing.

Do you have any mesh nodes or managed switches in this setup? Is this PC hardwired to the main router?

6

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