Roon app repeatedly prompts for login despite successful registration (ref#S5UW3J)

[kthammar]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· How do I ...?

Other options

· My Roon software won't start up

Describe the issue

Roon app keeps prompting for login despite successful registration (ref#YQJD4V)

Describe your network setup

After my sucefully installation of Roon version 1.8 but I still can't use the Roon ARC then I have to try the current version, Roon 2.0 again.

I try to use chat gpt for helping and Now I already upload my roon_log as Daniel
Roon Staff: Technical Support have ever told me.

Please kindly help to fixed the problem.

I have try many things as below.
1. Disabel Antivirus application
2. Enable Pop-up redictrect with both Chrom and Edge
3. Use the Cloud Fair DNS
4. Try to install Microsoft Edge Runtime installer but it's already be installed. But I was told that it is very important to fixed this but I still be doubt about it.

Thank you in advance for your help
Thammarat
@kthammar

[connor]

Hi @kthammar,

Thank you for your post and we’re sorry to hear you’re encountering problems with sign-on.

Let’s clarify one point about the legacy (1.8) track and ARC, first of all:

My colleague @noris attempted to communicate this in our previous thread - we can’t guarantee the compatibility of ARC with Roon 1.8, as there’s no legacy track for ARC and it relies on contemporary cloud services. Relying on the legacy build to bypass certain upstream requests will also prevent ARC session authorization and likely prevent the app from functioning at all. If you want to use ARC, you’ll need to stick to Roon 2.0 and keep the latest build installed (1510 at this time). We see at least one RoonServer on this build.

Please share a screenshot of the issue you’re having in ARC. Does this reproduce in Roon on the same phone (Roon 2.0) on local network? Are you able to login to ARC on your home WiFi, or are you encountering a login loop regardless of location?

Check again that content blockers are disabled on the phone. Then, open the default browser and navigate to Roon’s account page. https://account.roon.app/en/login. Try to login there - this will use the same single-sign-on server as ARC. Do you encounter the re-direct loop here?

We’ll watch for your response.

[kthammar]

Thank you for your help.

The issue is about Roon Version 2.0 that repeatly prompts for login despite sucessful registration as attached photo.

I also attached the rootlog too for your investigation too.

As mention at my previouse post I have try many ways as below.

1. Disable Antivirus application
2. Change the browser from Chrome to Edage and ensure to open the pop-up redirect.
3. Use the Cloud flare DNS
4. Try to install the Microsoft Edge WebView2 Runtime

Thank you and best regards,
Thammarat

[noris]

Hi @kthammar ,

According to diagnostics, it looks like your Roon 2.0 server was recently seen as online, did logging in ultimately work as expected? If so, can you please share the solution in case it benefits others in the future? Thanks!

[kthammar]

Thank yuo Noris,

I still have the issue.

I might give up about Roon 2.0 installation and forget about Roon ARC.

Best regards,
TK

[kthammar]

I am now can install Roon 2.0 via manual login with Roon ARC of Android mobile phone.
(The Antivirus required to be disable during installation)

However I still have the issue about Tidal Connect that can not be synce and very slow for important to library of Roon.

[connor]

Hi @kthammar,

Thank you for the update.

@kthammar

(The Antivirus required to be disable during installation)

If antivirus software was interfering with single-sign-on and Roon installation, then it’s very likely also filtering Roon’s connection to Tidal’s servers. Make sure that RoonServer is safelisted in this software or temporarily disable it.