Roon app shows a blank screen on MacBook (ref#9H0BPP)

[Peter_Morales]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

When I open the app on my MacBook nothing comes up. No history. No options. Just blank.

Describe your network setup

Modem is Verizon 5G. It works fine with other sources.

[Peter_Morales]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

Nothing works, either on MacBook pro or iPad. I can log in, but nothing shows up. This just started today.

Describe your network setup

Verizon 5G. Everything else is working normally.

[benjamin]

Hey @Peter_Morales,

Thanks for writing in and sharing your report, and welcome to the community!

In order to better help you, we’ll need more information around your local network setup and how your Roon Server machine is connected to your router/network?

Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

Lastly, if you haven’t yet, please set up a direct hardwire connection from your Mac to your router, and see if you run into the same issues. If you do, let’s refresh your Roon instance on the Mac (Not Roon Server) -

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

We’ll be on standby for your reply!