Roon App Sign-In Issue on New Mac Mini After OS Reinstallation (ref#JKBWMS)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I set up Roon on a new Mac Mini 4 days ago. It worked fine. The next day I was locked out of the new Mac Mini and had to delete and reinstall the operating system to gain access. I downloaded another copy of the Roon App. When I launch it it tells me that I am already signed in. I have turned all my other devices off. Please advise.

Describe your network setup

Fiber optics internet service throuHawaiianTelCom . Google router.

2

Hi,

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

1 Like
3

Hi @griffinphilip98,
Thanks for writing in to ask us about this issue. Please try what @Carl suggested and let us know if it works!

4

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