Roon app stuck in 'connecting...' on Ubuntu server, same subnet (ref#IOM4OD)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Linux Server* (Ubuntu, Fedora, ArcLinux...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon server is installed on Ubuntu 22.04.4 LTS (up and running).
Roon app discovers server but hanging in "connecting..." state.
Both server and app in the same subnet. Server connected to the net over ethernet, client (iphone) over wifi.
Firewall on server is disabled (I can telnet on port 55000 from another device (laptop)).

Describe your network setup

Server and client in the same subnet. Server connected over ethernet, client over wifi. Firewall disabled.

2

Hi @roon5,
Thanks for reaching out to us to ask about this issue. Our system is unable to see your Roon server. Is it associated with a different account? Ca you please use the directions found here and send over a set of logs to our File Uploader?

3

Hi Daniel,

“Our system is unable to see your Roon server.”

Hmm. Why would “your system” see my server? What data Roon server will send to “your system” and why? If I pay for software and setup it on my hardware I expect some sort of privacy.

Regarding the issue. Seems to be related to limited API available in LX container. After installing on virtual machine seems to work.

Thanks,

4

Please see the Privacy Policy of Roon Labs.

The links to this, the Terms and Conditions and Copyright info are to be found at the bottom of Roon’s :gear: > About page.

5

Please note that virtualization isn’t a supported configuration, and community support for such can be found in the Tinkering category.

6

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