Roon app stuck on circling logo after database loading issue (ref#K9A1LT)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· I have followed your instructions in your article "There was an issue loading your database" - unfortunately I cannot start Roon anymore since. It asks me to connect to my ROCK, I click "Connect" and then the Roon logo is circling endlessly

Tell us about your home network

· My ROCK is connected via Ethernet to my router through a Switch

2

Hi @thomas.jaecklin,

Thank you for your post and we apologize that you had to wait several days for a response.

Our diagnostics servers indicate that your ROCK is currently offline. Can you please try the following, so our team can gather diagnostic logging from the machine?

  1. Reboot the ROCK

  2. Open the RoonOS web admin from a browser and take a screenshot. Please share the screenshot here. Do you see RoonServer running?

  3. Attempt to connect to the server from any Roon Remote to reproduce the spinning logo issue.

  4. Logs should automatically populate to our diagnostic servers if RoonServer is even temporarily online. We’ll analyze these logs and follow up with next steps here.

Thank you!

3

Hi @thomas.jaecklin,

Our diagnostic servers show recent activity associated with your Roon Server. Are we correct in assuming that you’ve been able to launch Roon successfully since you posted here? This thread will soon auto-close without further response from the OP, so please reach out if we can provide any more troubleshooting assistance. Thank you!

4

This thread is closing due to inactivity. You can reactivate it any time by submitting a new support request here. Thank you!