Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Windows*
Select any of the following components that are present in your local network setup
· *Virtual Machine (VM)* on Roon Remote or Roon Server
Roon doesn't officially support Virtual Machines due to the inherent complexity and range of settings available.
· I'll continue troubleshooting with a standard environment. Please take me to the next question.
Describe the issue
solo aparece el logo de roon, no permite avanzar en nada. lo venia utilizando normal y de repente aparece esto. ya llevo mas de dos semanas con problema. he intentado de todo, hasta desinstalar pero no permite. grrr...
Describe your network setup
como siempre, lo tengo conectado a mi laptop hp pavilion con windows 10. el internet que tengo es de alta velocidad no tengo problema en eso. Conecto via wi fi o via ethernet y no responde. solo su logo con bocinita dizque sonando. buuu...
Thanks for taking the time to write in, and welcome to the Roon community! We’re happy to have you here, but also apologize in that it’s an issue thats prompted your recent post.
Before anything else, it may be helpful to update to the latest Roon version - since you’re having issues accessing your Roon remote to be able to update, see if the following steps help. Make sure you have a recent backup saved and available before performing any of the steps below:
Create a Backup of your current database (in your case, just make sure you have a saved backup available)
Find the folder that says “Roon Server” and “Roon”
Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup
Here is the process outlined from a Windows machine:
Let me know if you’re able to get things back up and running after this!
Translation:
Gracias por escribirnos y bienvenido a la comunidad de Roon. Nos alegra tenerte aquí, pero también te pedimos disculpas porque este problema ha motivado tu reciente publicación.
Antes que nada, te recomendamos actualizar a la última versión de Roon. Dado que tienes problemas para acceder a tu control remoto de Roon para actualizar, comprueba si los siguientes pasos te ayudan. Asegúrese de tener una copia de seguridad reciente guardada y disponible antes de realizar cualquiera de los siguientes pasos:
Cree una copia de seguridad de su base de datos actual (en su caso, asegúrese de tener una copia de seguridad guardada disponible).
Salga de Roon + RoonServer (desde la barra de tareas).
Vaya a la ubicación de su base de datos Roon.
Encuentre la carpeta “Roon Server” y “Roon”.
Cambie el nombre de la carpeta “RoonServer” a “RoonServer_old” y “Roon” a “Roon_old”.
Reinstale la aplicación Roon desde nuestra página de descargas para generar una nueva carpeta Roon.
Verifique si el problema persiste en una base de datos nueva antes de restaurar la copia de seguridad.
