Roon app stuck on "Waiting for your Roon server" during playback (ref#PYTJKQ)

Support
1

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Ready*

Describe the issue

6601282590

Describe your network setup

0952821660

2

Hello @ax1444ax

We pulled the diagnostics from your Zen Mini and can see what happened.

On September 6 the unit was switched back and forth between Roon Server and Roon Bridge several times through the Innuos interface, starting around 1:25 PM. When the unit is set to Bridge, it is not running a Roon Server at all, so there is nothing for the app to connect to. That matches the timing of your report.

Since 11:16 PM that evening the unit has been running Roon Server 2.71 continuously, with no errors. One remote connected the following morning, loaded your library normally, and disconnected cleanly. There has been no playback since then, so we cannot tell yet whether the original problem is gone.

Could you please open your Innuos interface, confirm the unit is set to Roon Server rather than Roon Bridge, then try playback again and let us know how it goes?

One thing worth knowing: the Roon Bridge package installed on the Innuos is from a much older Roon release than the Roon Server package on the same unit. If you do want to use the unit as a Bridge at some point, please check with Innuos first, since that package is theirs to update.

3

Hello @ax1444ax,

Checking in to see how things are going. Were you able to confirm the Zen Mini is set to Roon Server in the Innuos interface and try playback again, since the last diagnostics showed it had been switched into Bridge mode a few times? If you are still seeing the waiting message, please reply with what happens when you start playback, and if the issue is tied to the network side as well, our Networking Best Practices and same subnet/IP range guides may help narrow it down.

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