Roon app will not launch on my Mac Pro

Support
#1

Core Machine (Operating system/System info/Roon build number)

Mac Pro 2020 OSX 10.15.5, latest Roon app as updated today (but can not access to see which version as the app will not launch on my Mac Pro)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Pakedge router for the overall house but use an Ansuz Power Switch D2 between the Pakedge router and Nucleus+ and MSB Technologies Premier DAC. All hardwired with ethernet (Ansuz D2 ethernet cables except the main run from the Pakedge router).

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Ethernet to Roon Nuclues+, then ethernet to render MSB Technologies Premier DAC

Description Of Issue

Roon app will not launch on Mac Pro. iPhone app works and allows me to control content and stream music, etc.

The Roon app briefly appears (1 second) then quits.

#4

Hi @Chris_Nelson,

Can you please try reinstalling the Roon app on your Mac?

  • Exit out of Roon
  • Navigate to your Roon’s Database Location (on the Mac - not the Nucleus, the Mac database is under the Library folder
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Select the Nucleus from the “Choose your Core” screen
#5

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