Roon application behavior issue after upgrade (ref#Y7OJ4L)

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· Other

Describe the issue

After an upgrade, I

Describe your network setup

After an upgrade I'm getting the message "you're already signed in" at login, even though Roon is not running nor will it start.

Roon sometimes gets confused and thinks that the license is still connected to the previous installation from before the update (even though it’s really the same).

Click the Unauthorize button that you see there. It will ask you if you want to disconnect from the previous Roon server, say yes, then you can connect to the „new“ one

2 Likes

Hi @Rocky_Holliday,

Our diagnostics indicate an active RoonServer associated with your account - am I correct that your original issue is resolved?

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