Roon application crashes on Mac after a few seconds (ref#OLJG1P)

Support
1

Affected Product

Roon

Roon Issue Category

Interface & Usability

Description of Issue

The application crashes after a few seconds on my Mac. Error message: Crashed Thread: 52 .NET ThreadPool Worker

Roon Core Platform

macOS

Roon Core Specifications

iMac 27" i5 16BG RAM 2TB HDD. OS Version 12.7.1 and ALSO on my MacBook 15" i7 16GB RAM 512HDD

Connected Audio Devices

System Output, 3,5mm jack

Home Network Details

Core is connected via Ethernet. Router: AVM Fritzbox 7530. 2x AVM Fritzbox 7490 as AP.

Screenshot

3

Hi Stefan,
Thanks for the report. When you upgrade to the new Roon release (build 1353) let us know if the issue is still happening. Also if you can provide us with the date and time if and when this occurs after updating we will enable diagnostics on your account to look into this further.

5

Hi Daniel,

thank you for the reply. The application doesn’t crash anymore after the update to the latest version, but the playback stops always after a few seconds (on system output). If this happens the load of RoonAppliance rises to 100% and I have to search for the core manually (it is installed locally on the same machine). This is very frustrating, because in that state roon is unusable. The hardware is the same as I used last year without any clue… Any idea?

6

Hi @mail.stefan.schmidt,
Please provide us with the date and time when you experienced this issue and we will enable diagnostics on your account to look into this further.