The program crashes about 5 seconds after being relaunched, it's "stuck" on the queue screen. I had no issues for about 8 hours of playback/adjustment after purchasing. I happened to be present on the desktop when I noticed the program just disappeared from the task bar/tray and screen, yet the music continued to play in the background until I went into Task Manager and ended all Roon processes, of which only RoonAppliance and RoonServer were active/present.
I had crashing issues when trial testing years ago on a different machine, and was hoping it wouldn't happen now. My new machine has 128GB of RAM with a library approaching 100k songs with the currently selected drives (more to be installed), so after observing system resources during this, it's not a RAM or CPU spiking issue.
How can I fix this problem and "reset" the software? I sincerely hope this is not a regular occurrence. Is there a crash log we can look at? Thank you. I am continuing to try different approaches to see if it corrects but nothing works so far.
EDIT: I was able to quickly click out of the queue screen, and I can navigate to anywhere else (Home, Settings, Current Playing, et cetera) and it does not crash. But, it does crash when I go to the queue screen and try to edit, scroll and look at the previously played queue, and the program will continue playing in the background. I often look at the queue when I return to the desktop to see the name or favorite a song that has just played, so I hope to correct this!
I will ignore the previously queued songs and perhaps just clear the queue, but as mentioned before, can certain songs/files just “break” Roon and cause Roon to crash? That was the issue I experienced years ago. Thanks for your time and insights ~
Describe your network setup
Wireless router from Optimum, WiFi connection to desktop WiFi/Bluetooth
I would give a clean install a try. Following a few backups for safety then following Roon’s deletion head to the AppData folder which is a hidden directory:
I am having a recurring and worsening day one issue since buying this program. I was told to do a fresh install from two people, but I had literally just installed it for only hours… I was not able to reply to the topic because it was closed after 2 weeks while I am very busy with stress/demands of life.
The program was freshly installed on a new machine that had not had a Roon install; as fresh as it gets. Roon ran for 8 hours and then crashed when accessing/browsing the queue (generated with all tracks shuffle). I can understand reinstalling is an obvious suggestion but the issue happened same day as fresh install on a fresh machine with no Roon registries. This is not something that appeared out of the blue after a long period, this is day one behavior.
I still experience daily crashes when browsing the queue playlist/history at times. It still crashes daily with music still playing and RoonServer still running and I relaunch Roon interface, navigate to a different window instead of queue, et cetera. The issues degrades further, I can no longer even look at previously played tracks in the queue nor step the tracks backwards to replay a track and find out that way. It’s all very disappointing for software I have paid good money for, I want to be able to see a track that has played without the program crashing or breaking (cannot step tracks backward) every single time I hear a track I like.
One of my original questions still remains; is there a crash log and if so, where does one find it? Roon.exe is what crashes, at least the window disappears yet music continues playing while RoonServer.exe continues.
I’ve moved this post to the Support section. Normally support would like you to start a support thread using Get Help button found in the Support section main page here “Support - Roon Labs Community”
You haven’t provided any information on the system running the server or the client, is it the same PC? What is the OS it is running on? Is there a library that is being analyzed? Is the library on the same PC? How large is it.
It sounds like the client is crashing. One thing to look at is the client uses OpenGL3, much like a video game, so you might want to make sure your video drivers are up to date.
And to add to @Rugby questions, i think the Roon crew would like to hear how you play your music. (local or streaming service content?)
Do you, as an example go into the Tracks section and press “play all”? I get the impression you like to play music as playlists or a queue. Just a few works of preferred usage would help!
Thanks for your responses! And thanks for moving the topic, apologies.
Yes, it is the same PC running RoonServer.exe and Roon.exe on Windows 10. The library has been fully analyzed. The library is on an internal SSD connected to the same PC. The library is in excess of 5TB and over 100K tracks, with more to add once I consolidate additional SSDs with more TBs. Everything is local, the issues happen locally.
I do have some modern drivers, for a last-gen NVIDIA GPU, but I can try to update to the very latest. Thanks for letting me know the architecture there, regarding OpenGL3.
OK, I will find these logs, thank you for the link!
Yes, I mostly play on the PC itself connected to USB DAC and reference system. The RoonArc app works great on my phone, which I use occasionally and rather enjoy! I have not encountered any issues with the mobile app, including the aforementioned.
Yes, for musical exploration and most occasions, I just go to Tracks and shuffle play. I like to be surprised and inspired this way, Not being able to “rewind” to previous track (since I can’t normally view/browse previously played in Queue without crashing) is a very recent and now continuing issue, both of which are huge bummers. I started doing the “rewind” to see but it’s like Roon is mocking me… (I’m just joking, but it is oddly related) Sadly, I can’t go back and favorite or see a track that really stood out or I want to study/listen further.
Thank you for your assistance and I will find these logs…
128GB of RAM, 3.50GHz i7-5930K CPU, neither of which Roon comes even close to taxing. I’ve yet to see either rise above 5% usage, outside of initially analyzing library weeks ago. Only one track is being played at a time…
Again, I’ve had Roon crashing issues in the distant years past when trial testing (on a completely different machine), so I never bought it. It would just crash when trying to playback specific files, instead of just skipping and/or reporting an error while moving onto next track. Years later now, I thought to buy it after maybe bugs are worked out but it’s still crashing.
I have a theory that certain odd tracks, whether encoded/storage errors or formats, caused/cause playback lockup (I experienced a few still this time around), but what explains crashing on queue browsing and now I cannot even view (or “rewind” hotkey play) previously played tracks? It’s like the queue corrupts itself. I have tried to clear and completely reset queue, reshuffle all tracks again, but no dice (same result). I will find the logs when I have more time next few days.
For now, it seems History allows me to view the previous tracks, thankfully. But, I hope I can fix the issue, especially crashing while browsing the queue. The music continues to shuffle/play, also thankfully. But yeah, occasional playback crash even on background playback, “What happened to the music?!”, hopefully that can be sorted too.
Thanks for your additional report and your desire to investigate the issue further, we can certainly continue troubleshooting this issue. We’ve enabled diagnostics mode to see if logging contains any clues, but unfortunately, it doesn’t look like logs are coming in. Can you please use these instructions to manually access your Roon + RoonServer logs, upload a set to the below link and let us know here once uploaded? Thanks!
